Hardware Key Error

When Wonderware InTouch is started, but could not detect the hardware key, there is possibility that the dongle key is damaged.

We can check at SMC (System Management Console) for an error messages. If there is an error message like below, it means the hardware key was damaged.

3917 3108 2256 15/01/2008 10:03:21 AM Info WWLicRequest InTouch InTouch Invalid host (-9.57

Another case, Sentinel Driver running late.

This could be solved by changing the startup setting for the Sentinel Driver.
Go to Device Manager -> View -> Show Hidden Devices -> Non-Plug and Play Drivers -> Sentinel -> Driver -> Change from Automatic Startup Section to Boot